For NSW clubs
Look after your members. Show your board what changed.
Give members private, practical financial wellbeing support before money pressure reaches crisis point, while your club gains a clear view of engagement, progress and outcomes.
Private by design · No financial product sales · Cohort-level reporting · Works alongside existing member support
The challenge
Member care shouldn’t start when someone reaches crisis point.
Your club already invests in member welfare, responsible gambling and community support. But financial pressure often starts much earlier.
Members may struggle with rising costs, debt, bills, relationships or everyday money decisions long before they ask for help.
Give them somewhere private to start. Help them understand what’s happening, work through their next steps and reach more support when they need it.
At the same time, give your leadership team something clear to see: who engaged, how people progressed and where support made a difference.
NSW clubs support
Give members practical help they can actually use.
Members can work through their financial wellbeing privately, at their own pace. They can:
- Understand their financial position
- See where financial pressure may come from
- Work through priorities with Alex
- Build practical next steps
- Connect accounts through secure Open Banking
- Track progress over time
- Reach trusted human support when they need more
No lectures. No financial product sales. No need to wait until the situation gets worse.
The experience
One calm place to work through money pressure.
See what’s happening
Bring financial information into one place and build a clearer picture of where things stand.
Work out what matters first
Use personal guidance to sort competing pressures and decide what to tackle next.
Take practical steps
Turn broad financial goals into smaller actions that feel manageable.
Keep moving
Track progress and build stronger financial habits over time.
Ask for more help
Reach trusted human support through the Care Portal when a problem needs more than digital guidance.
For your organisation
Turn member support into evidence your leadership team can use.
A clear organisation dashboard helps your club understand whether people engage and whether the support creates movement.
Your club sees the bigger picture.
Your members keep their personal financial information private.
- Track registrations and participation
- See engagement over time
- Compare starting points with later progress
- Review movement across financial wellbeing measures
- Identify cohort-level trends
- Assess program uptake
- Prepare board and leadership updates
- Shape future member support
Dashboard
See the difference without seeing the individual.
Participation · Engagement · Progress over time · Cohort trends · Wellbeing movement · Support pathways used
Your club sees cohort-level insight only. Individual balances, transactions, linked accounts and personal conversations stay private.
Privacy
Give members support without watching them.
Members control their own financial information.
Your leadership team sees aggregate engagement and progress across the participating group.
Members get privacy.
Your club gets useful evidence.
Never visible to your organisation
- Personal bank balances
- Individual transactions
- Linked account details
- Personal financial profiles
- Private conversations
- Individual financial activity
How this fits
Strengthen the support you already provide.
Financial wellbeing support should sit alongside the work your club already does. It doesn’t replace responsible gambling measures, counselling, staff training, exclusion programs or other member welfare services.
Instead, it creates another layer of support earlier in the journey. Help members build awareness, make stronger decisions and seek help before financial pressure escalates.
Give your leadership team another way to demonstrate genuine member care.
VeriSource
Verify financial information without adding unnecessary friction.
VeriSource for Clubs
When source-of-funds verification starts, make the evidence easier to get.
When your AML process requires an identified customer to verify where funds came from, give them a secure way to share relevant financial data while your compliance team gets a clearer record to review.
Your existing systems identify the issue. VeriSource supports the source-of-funds check.
Care Portal
When someone needs more, give them somewhere trusted to turn.
Some problems need human support.
Members can reach preferred support partners through the Care Portal when financial pressure connects with other challenges in their lives.
- Financial counselling
- Mental health
- Gambling harm
- Relationships and family
- Housing or crisis support
- Other specialist services
Members choose whether they want to take that next step.
Getting started
Shape the support around your club and your members.
Every club has different members, priorities and existing programs.
Start with a conversation about:
- Who you want to support
- What your members may need
- How you want to introduce the program
- What outcomes matter to your leadership team
- What reporting your board wants to see
- Whether a pilot, defined cohort or broader rollout makes the most sense
No need to force every club into the same model.
Look after your members. Show your board what changed.
Give members private financial wellbeing support while giving your leadership team clearer evidence of engagement and progress.
Frequently asked questions
Who can access the support?
You can make access available to a defined member group, staff group or broader club community, depending on what suits your club.
Can our club see individual financial information?
No. Your club receives cohort-level information only. Personal balances, transactions, account information and private conversations remain private.
Does this replace our existing responsible gambling or member welfare programs?
No. It works alongside your existing programs and gives members another form of support earlier in the journey.
Does it provide financial advice?
No. Members receive financial wellbeing education, tools and guidance rather than personal financial advice.
Do we have to start with a six-week pilot?
No. A pilot may suit some clubs, while another structure may suit others. The first conversation helps work out the right approach.
What does our leadership team receive?
Your club can receive access to cohort-level reporting, engagement data, progress measures and clear reporting that supports leadership and board discussions.
How much does it cost?
Scope and pricing depend on the number of people involved and the structure that suits your club. Book a demo to discuss the right approach.